Eden Square Hand Held shower on wall outlet bracket Gun Metal

Find more: RJ Bathroom Delivery & Shipping Information

RJ Bathroom, as an Australian-based supplier, has been in the bathware industry for over 8 years; we have been striving to provide customers with high-quality products and good customer service. We hope to make more customers purchase our products and let our products enhance their homes for comfortable and stylish living.

By using our website and the related features, we will send direct updates of premium product information to the email address you provide, with your express consent. You may unsubscribe at any time.

We will try to resolve any issue that occurs to reduce your concern. We have corresponding warranty policy and detailed description according to the product category, which helps cover the manufacturer’s fault and other issues that may arise within the warranty period. Please feel free to contact us if you have any questions regarding the products or regarding your order.

We provide domestic on all of our items. You may use our shipping estimator to estimate the cost of delivery.

For items that require a custom quote for delivery (such as toilets, bathtub and other large items), you will be notified as such prior to the purchase. It is advised to contact us first before making an order.

An Order only item means that the item is ordered from the supplier once you (the customer) makes a purchase.

You can expect the following delivery times:

• 3 - 15 working days delivery (metro areas) or up to 21 working days for country and remote regions.
• Free pick up from our warehouse may be available on the same day or within 3 days.
• Any items that are custom manufactured on order or require a modification may take 2 - 6 weeks to be delivered.

If you have any queries, please contact our Customer Service Team via email "rjbathroom@gmail.com" OR Use the chat widget on the bottom right cornerto get in touch with one of our friendly online team.

RJ Bathroom is Australia’s leading supplier of high-quality bathroom products. We specialise in transforming your bathroom into a luxurious and functional space that reflects your personal style and meets your needs.

We offer the most comprehensive collection of bathroom supplies with over 10 years of experience. Our business has honed its expertise in providing high-quality bathroom products and exceptional customer service.

Shopping for bathroom products can be overwhelming, but don't worry - we're here to help. We're passionate about creating beautiful and functional bathroom spaces, and we understand the importance of getting it right. That's why we offer a wide range of products that cater to every taste and budget. From modern to classic styles, we have everything you need to bring your vision to life.

Explore our vanities, mirrors and shaving cabinets, bathtubs, basin, shower screens, shower heads, toilets, and bathroom accessories in Sydney. All are available for purchase online and instant delivery.

Find more: RJ Bathroom Returns, Damaged Items & Warranty Claims

Warranty

It is the installer/consumers responibility to ensure:

1. The product is not damaged prior to installation.
2. The product is as per the item purchased and listed on the tax invoice, confirming the correct colour, series, etc. 
3. The product has all of the component.

If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed, please contact us to discuss further (prior to installation).

Warranty claims only apply to defects that have arisen solely from faulty materials or workmanship / maufacturing defects and do not apply to defects which have arisen due to the following:

1. Accidental damage.
2. Consumer misuse/mistreatment.
3. Abnormal stress or strain.
4. Harsh or adverse conditions including incorrect maintenance

Returns

If the product is deemed defective, damaged, missing parts or incorrect, feel free to contact our Customer Service Team through live chat, emails or phone calls, to raise a return/refund request. You can as well fill in the online return form directly through our website. We understand that there might be delays, however it is recommended to check the items as soon as possible after you received them, and to contact the team in regards of the return/refund within 30 days of receipt. This will assist us to process your return/refund request in a more efficient way.

Your pleasant shopping experience with RJ Bathroom is our constant pursuit, this makes us continuous providing great products and good service. Your positive feedback as well will keep us improving, and keep up the good work in the future.