Warranty Policy

RJ Bathroom will not accept claims against this warranty where the following conditions are found to exist:

• Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used.
• Claims against water damages on MDF vanities due to excess water leaving on the surface, leaking tap wares or pipes.
• Regarding to the bathtub, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults.  The bathtub needs to be tested on water leaking according to the installation instruction.
• Regarding to the toilet, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. The toilet needs to be tested for water leaking before full installation.
• Regarding to the toilet, claims against faulty cistern valves, and seals will be rejected where after-market sanitizing additives have been introduced into the toilet cistern tanks, rather than to the toilet bowls.
• The warranty is requested outside of the Sydney region.
• All Warranty claims must be in writing to rjbathroom@gmail.com and may require photos if requested, along with proof of purchase.

Site Calls

Where RJ Bathroom has arranged a site-call, and a claim is rejected following inspection (often in the case of unlicensed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, plus $75.00 per hour payable to RJ Bathroom.

Water Damage

Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a product. Such claims will require a site-call by a RJ Bathroom representative who will evaluate the claim.

A further inspection by an insurance representative may also be required before a claim can be determined.

Warranty Limitations

To the extent permitted under the Australian Consumer Law, and other relevant legislation, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. RJ Bathroom’s liability is limited in the following circumstances:

• RJ Bathroom are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
• RJ Bathroom are not responsible for the labour and rectification costs incurred in the above circumstance.

Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.

What’s not covered under Warranty

• Improper functioning of product due to incorrect installation
• Damage due to incorrect installation
• Damage due to accident
• Damage due to secondary transit or handling
• Improper care and cleaning
• Alterations to original product
• Inappropriate use and/or abuse of item/vandalism

Important note about Warranty Claims

• RJ Bathroom will provide supportive after sales and service or replacement of any product which, as a man-made item, may develop a production issue with the material component. 
• No claims for damage/error/unsuitability will be considered after installation. 
• If your installer fails to return and you still require on-site attendance for minor adjustments or to check the product, a service fee will apply. 
• Proof of purchase is required for all Warranty claims.