New Arrivals FAQs
Why should I buy from RJ Bathroom instead of a physical showroom?
The answer is simple: Value and Convenience.
- Direct-to-Consumer Savings: As an online-focused business, we don't have the massive overheads of expensive high-street showrooms and salespeople. We pass these savings directly to you, offering premium designer products at a fraction of the retail price.
- 24/7 Shopping: You can browse specs, compare prices, and download installation guides at 11 pm on a Sunday, without feeling pressured by sales staff.
- Transparency: We list our prices, stock levels, and technical dimensions clearly upfront. No "Call for Price" games.
Are new arrivals ready to ship? How often is this page updated?
Yes — stock availability and delivery times are shown on each product page. Free Metro Shipping Australia applies on qualifying orders.
We add new products every month. Check back regularly, or join our mailing list below to hear about new drops first.
Do you ship to my location (Regional Australia)?
Yes, we deliver Australia-Wide. Whether you are in the heart of Sydney, a coastal town in QLD, or a regional center in WA, we can get your goods to you.
- Metro Areas: We offer fast, competitive freight rates to Sydney, Melbourne, Brisbane, Adelaide, Perth, and Canberra.
- Regional & Remote: We partner with specialized national carriers to service regional areas.
- Shipping Calculator: You don't need to guess the cost. Simply add items to your cart and enter your postcode in our Shipping Estimator to get an instant quote before you checkout.
We also offer a free Click & Collect service from our warehouse distribution centers.
- Locations: Check our "Contact Us" page for our current warehouse locations (typically Sydney based).
- Vehicle Check: Please ensure you bring a suitable vehicle (Ute, Van, or Trailer) and tie-down straps. A 1500mm vanity or boxed shower screen will not fit in a standard hatchback!
How can I trust the quality if I can't see the products in person?
We understand that "touch and feel" is missed when buying online, so we compensate with Information and Assurance.
- High-Res Imagery: We provide detailed, high-resolution photos from multiple angles, including close-ups of finishes (like Brushed Gold or Matte Black).
- Detailed Specs: Every product page features downloadable Technical Drawings and Spec Sheets, so your plumber knows exactly what they are working with.
- Australian Standards: All our products are rigorously tested. Our tapware and toilets are WaterMark Certified and WELS Rated to meet strict Australian plumbing laws. If it's not compliant, we don't sell it.
Do you offer trade discounts or bulk quotes for whole-house renovations?
Absolutely. We love working with Renovators, Builders, and DIYers doing a full overhaul.
- Bundle & Save: If you are buying a "Whole House" package (e.g., Vanity + Toilet + Bath + Tapware + Accessories), contact our sales team for a Custom Package Quote.
- Trade Program: Are you a builder, plumber, or interior designer? Contact us to discuss our Trade Program for repeat business benefits.
Do new products come with a warranty?
All products are covered by their full manufacturer warranty from day one — being new to our store doesn't change your cover.
Not sure if a new product suits your space?
We'll help you check sizing and compatibility before you order.
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