14 Day Easy Returns Policy

If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged please let the driver know.

If you notice damage to the goods within 24 hours of receiving the delivery please contact us. Our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.

It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of The Blue Space or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website or please Contact our team and we will help you get this sorted.

Please note our 24-hour delivery transit insurance does not include customer warehouse pickups. Our team check products prior to pickup to ensure there is no damage to the goods.

Change of Mind Returns

We want you to love your products, if you change your mind you may return the product to us within 30 days from the date of dispatch for a full refund (Minus the original shipping cost and restocking fee as outlined below).

Exchanges

At this time we are not able to offer exchanges. If you would like to exchange an item simply send back the unwanted item for a refund and place a new order. You can do this by submitting a return request as we will be able to organise a refund (less the return and restocking fee) for you once the item arrives back to our warehouse.

Goods that have not been dispatched:

In the majority of cases, once your order has gone through the checkout process, it cannot be changed. Depending on the stage of processing in our warehouse, we might be able to offer assistance, however a restocking fee will apply. Please contact our team for support.

For items made to order manufacturing commences 24 hours after the order is placed and we are unable to amend the order after this time. We recommend reviewing your specifications before placing your order.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition. If the item or packaging fails this inspection process, the cost of the return freight must be paid by the customer and the item will be returned to them.

To avoid return fees you can organise a time through our support team at rjbathroom@gmail.com. You will receive a refund for your order, minus the original shipping cost.

Vanity units, Mirrors & Shaving Cabinets, Nood Co concrete basins are made to order or drop shipped directly from our suppliers, so once your order is confirmed these cannot be returned or refunded.

Clearance Products, Clearance products purchased cannot be returned, refunded or e.changed. All warranties for clearance products will be upheld by our suppliers.

Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders - Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to RJ Bathroom so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once you have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive please inspect them within 24 hours for damages